Order Options

Online: If you would like to place an order, you may use our on-line secure ordering system (24 hours/day, 7 days/week).

By Mail: If you do not wish to place an order over the internet, you may print a copy order form and  mail it with cashier's check or money order (no personal checks will be accepted) to: 910-890-5135 or

Elaine's Yarn Shop

ATTN: Order Entry

406 West Broad Street
Dunn, NC  28334

Shipping: Upon successful completion, your order will be processed and shipped via US Priority Mail or UPS within the next 2-3 days (Please allow additional time for weekends and holidays.)

Backorders/Out of Stock

If your order a product that is currently out of stock or back-ordered, you will receive an e-mail to let you know about it.

Exchanges

Elaine's Yarn Shop can exchange defective items only if they exhibit a manufacturer defect within 20 days from the date of purchase. Elaine's Yarn Shop considers an item as defective if it is flawed concerning workmanship or materials, not due to improper handling or fit. An original Elaine's Yarn Shop receipt will be required to show proof of purchase.

Sale, Closeout, Promotional Items

Elaine's Yarn Shop seeks to provide the best value to its customers. On occasion, Elaine's Yarn Shop will offer special promotions or merchandise on sale. All purchases associated with special promotions or sales (closeouts) are deemed to be final; however, Elaine's Yarn Shop will waive this policy if the customer contacts Elaine's Yarn Shop and explains the reason for requesting such a return. All special promotions and & Sales/Closeouts will be subject to, at minimum, the standard "Returns" Policy.

Returns

Elaine's Yarn Shop wants your complete satisfaction on every purchase. If for any reason you are not satisfied with your purchase, please return the item along with a copy of the invoice for an exchange, refund, or store credit for the purchase price of the merchandise in accordance with the return policies listed below.

If you should need to return an item:

Please e-mail our Customer Service Department at elainesyarnshop@gmail.com with the following information, requesting a refund or exchange:

1. Invoice number
2. Product number and/or name
3. Reason for return
4. Type of return: (Refund, Exchange, Replacement) We will reply via e-mail with a return address and a Return Material Authorization number (RMA#), which MUST be issued prior to Elaine's Yarn Shop accepting any returns. Packages without an RMA number cannot be accepted at our warehouse, or any manufacturer's warehouse.
5. Include the original packing slip, copy of the receipt, exchange or refund instructions and the RMA number.
6. Please make sure that the package is securely wrapped.
7. Special order jewelry cannot be returned unless it is flawed or broken.
8. We can only refund shipping costs if the return is a result of our error; otherwise, shipping costs are your responsibility.

Refunds (less the shipping and handling, will be issued if items are returned within 20 days from the purchase in original, unused, unworn condition and with all manufacturer tags and packaging. Exception: All items purchased on sale or at closeout prices are subject to 'Special Promotions & Sales/Closeouts' Policy. "Original and unused" means that there are no makeup or bodily stains, scratches, marks, tears or blemishes on the item; there are no signs of wear on the merchandise or tags; and the merchandise must not have been sized or altered in any way. Elaine's Yarn Shop cannot accept a return of any item with any indication that it has been used. Merchandise that has been special ordered will be subject to a 20% restocking fee upon return. Refunds will be in the same form of payment originally used for purchase. One exception to the form of payment refund involves credit card purchases through PayPal (an E-Bay Company that provides Elaine's Yarn Shop Internet merchant account and Internet credit card processing) when less than the total number of items purchased are returned to Elaine's Yarn Shop. All returns will require the submission of the original receipt. The purchaser is responsible for all shipping charges associated with the return of merchandise. Items returned after 20 days will be given store credit.

Terms

Elaine's Yarn Shop and the original owners of the material give permission to electronically copy and print hard copies of pages on this web site for personal, non-commercial purposes. Any other usage is not allowed without the written permission of Elaine's Yarn Shop. 

Elaine's Yarn Shop will attempt to provide accurate information on this Web site, but assumes no responsibility for accuracy. Elaine's Yarn Shop reserves the right to change or correct the information on this site and the products offered through this site at any time. This Web site may contain third-party links.  Elaine's Yarn Shop is not responsible for the content of any linked sites.

Any information submitted or posted on this web site will be deemed non-confidential. Personal data submitted to this web site will be treated as set forth in our Privacy Statement.

For more information, please contact: elainesyarnshop@gmail.com